Refund Policy
At Independence Pathway, we deeply appreciate your generosity and commitment to our mission. As a non-profit organization, donations play a crucial role in supporting our programs and initiatives. However, we understand that there may be circumstances in which a donor requests a refund. This policy outlines the conditions under which we may issue refunds.
1. General Donation Refunds
All donations made to Independence Pathway are considered final and non-refundable. However, we recognize that errors may occur. If you believe a donation was made in error, please contact us within 3 days of the transaction, and we will review your request.
2. Recurring Donations
If you are enrolled in a recurring donation plan and wish to cancel or modify your future contributions, you may do so at any time by:
- Logging into your donor account
- Contacting us at donations@independencepathway.org
- Calling us at (863) 852-5703
Cancellations of future donations will take effect immediately, but refunds for past recurring donations are generally not provided unless due to an error.
3. Event and Campaign Contributions
If you have made a donation as part of a fundraising event or campaign, refunds will typically not be granted. However, in exceptional cases (e.g., event cancellation, accidental duplicate donations), we will review refund requests on a case-by-case basis.
4. Incorrect or Unauthorized Transactions
If you suspect an unauthorized or fraudulent charge was made to your account, please notify us immediately at [Support Email]. We will investigate and, if necessary, process a refund or assist you in resolving the issue with your payment provider.
5. Processing Time for Approved Refunds
If a refund request is approved, funds will be returned using the original payment method. Please allow 3-5 business days for the refund to be processed. Processing times may vary depending on your financial institution.
6. Contact Us
If you have any questions about this policy or need assistance with a donation issue, please reach out to us:
📧 Email: independencepathway@outlook.com
📞 Phone: (863) 221-1982
📍 Address: 101 E Bridgers Ave Auburndale, FL 33823
Thank you for your support of Independence Pathway. Your contributions make a meaningful impact!